Reference Services Coordinator – Special Collections Mudd

Position Title:  Reference Services Coordinator – Special Collections Mudd

Department:   Library-Special and Distinctive Collections

Unit:  Special Collections Public Services

Requisition Number:  2023-17980

Public Application Link:  Reference Services Coordinator – Special Collections Mudd

URL (if above link does not work):—special-collections-mudd/job?hub=15&_gl=1*tl7pun*_ga*MzIxMTE5NzA0LjE2NzA2MTIxNzI.*_ga_5Y2BYGL910*MTY5ODI2NDQ5My4yOC4xLjE2OTgyNjQ1NjcuMC4wLjA.&mobile=false&width=1050&height=500&bga=true&needsRedirect=false&jan1offset=-300&jun1offset=-240

Princeton University Library is seeking an individual with strengths in public service and leadership for the position of Reference Services Coordinator in Special Collections Mudd.  Reporting to the Assistant University Librarian for Special Collections Public Services, the Reference Services Coordinator oversees the day-to-day management of the reference services in a busy Special Collections branch of an academic library with a focus on creating welcoming spaces and broad access to the collections. Additional responsibilities include updating the content on the Special Collections portion of the library website and collecting and analyzing reference statistics. The Coordinator in Mudd Library will work closely with their counterpart in Special Collections Firestone to develop a consistent, positive researcher experience. 

The Special Collections Department welcomes researchers from across the Princeton University community as well as independent researchers from around the world. Special Collections Mudd is home to the Princeton University Archives and a collection of 20th Century Public Policy Papers and occupies its own building on campus.

Responsibilities include:

Reading Room Management:

  • Manage the reading room, creating a welcoming, consistent and supportive experience for all, while ensuring procedures are followed for the care of the collections
  • Work reading room and front desk shifts
  • Set the reference shift schedule and determine coverage needs on a daily basis
  • Handle any issues or concerns that may arise with researchers
  • Work with supervisor to develop, adjust and implement guidelines and procedures for the reading room
  • Ensure reading room guidelines are being followed by researchers and appropriately enforced by staff
  • Train new staff and offer refresher training to current staff on reading room and front desk procedures

Remote Reference Management

  • Oversee remote reference service, handling any issues or concerns that may arise with researchers
  • Answer in-depth reference questions using the library’s unique and rare collections
  • Work with colleagues to ensure that researchers are receiving appropriate responses to their inquiries and that standardized language is used when possible.

Website Maintenance

  • Update Special Collections website content, working with SC colleagues to ensure information across the department is included
  • Work collaboratively with Library Communications and IT Teams to ensure that web content is accurate and following set guidelines
  • Oversee LibGuide maintenance

Team Lead

  • Support colleagues who are working on reference, instruction, digitization, and other special projects
  • Ensure that any needed updates to workflows are documented and shared out to staff as appropriate
  • Collect and analyze reference statistics for Special Collections

The Reference Services Coordinator will have the opportunity to represent the needs of the Public Services team through working groups and committees within Special Collections and throughout the library. The Coordinator is expected to participate in and contribute to a culture that values diversity, equity, and inclusion.




  • Minimum master’s degree in Library and Information Science, or related advanced degree and relevant experience
  • Three years’ experience at a library, historical society or similar institution, including experience working directly with visitors
  • Demonstrated experience leading a project or daily operations including training, guiding and motivating colleagues
  • Understanding of research use of rare books, manuscripts, archives, and special collections
  • Understanding of best practices to maintain a welcoming and supportive environment for researchers while balancing appropriate care and handling of collection materials
  • Ability to respond effectively, orally and in writing, to sophisticated research questions
  • Familiarity with discovery tools
  • Ability to learn how to use new software quickly and effectively
  • Excellent interpersonal skills, including the ability to handle in-person interactions with care and equanimity
  • Demonstrated ability to work with a diverse range of scholars, students, and independent researchers with varying levels of experience
  • Commitment to valuing diversity and contributing to an inclusive working and learning environment
  • Demonstrated attention to detail and experience maintaining accurate records, managing tasks, and planning and organizing work to meet developing priorities
  • Ability to exercise independent judgment and take initiative

Applications received by close of business on Friday, November 17, 2023, will receive first consideration.

We are currently seeking candidates for a similar position that will be based in Special Collections Firestone. You are welcome to apply to one or both as we are conducting two separate searches for these positions.

Princeton University Library is committed to recruiting a diverse workforce and advancing the University’s commitment to racial equity within our community and in the world. We encourage candidates from all diverse backgrounds and life experiences to apply for our positions. To find out more about PUL’s work towards greater inclusivity, equity, and diversity, please see PUL’s “About” page.

Princeton University is an Equal Opportunity/Affirmative Action Employer and all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability status, protected veteran status, or any other characteristic protected by law. KNOW YOUR RIGHTS